QUALITY.SAFETY.VALUE.
800.918.3013

Blog: Imperial Systems Approach to Dust Collection

Aftermarket Customer Service Matters

We hear it every day from customers.  Aftermarket customer service from other companies that sell replacement filters is not always a pleasant experience.   These customers come to us because they’re tired of automated phone menu systems, messages that never get returned, and questions that never get answered. If you’re ready for a better filter purchasing experience, Imperial Systems is the logical choice.

“Your customer doesn’t care how much you know until they know how much you care”. – Damon Richards

This could not be more true of our philosophy.  While you know that Imperial Systems custom-designs and manufactures the best dust collectors in the industry, you should also know that we  have a dedicated aftermarket team ready to assist you. Whether you need spark traps, replacement airlock parts, or new DeltaMAXXTM filters, our team will be with you all the way.  From finding the right part to making sure you’re satisfied with your order.

When you work with Imperial Systems, you’re not just a number, you are a priority! One of our aftermarket customer service professionals will manage your account, and will make sure you always receive a prompt, personal, and helpful response to all of your needs. You’ll always know exactly who to call.  You won’t have to explain what you need every time you call us because we already know who you are!

Here are a just a few of our aftermarket professionals committed to providing you with the best service in the industry.

Aftermarket customer service team

Rebecca, Justin, and Patrick

When you call us for your filters or other aftermarket needs, one of us will be there, in person, ready to return your calls, answer your questions, and solve your problems with the kind of personal attention your business deserves. You treat your customers like they matter. Come and work with the aftermarket sales team who treats you like YOU matter.  Call today at 800-918-3013!