Aftermarket Customer Service Matters

Aftermarket Customer Service Matters

We hear it every day from customers.  Aftermarket customer service from other companies that sell replacement filters is not always a pleasant experience.   These customers come to us because they’re tired of automated phone menu systems, messages that never get returned, and questions that never get answered. If you’re ready for a better filter purchasing experience, Imperial Systems is the logical choice.

“Your customer doesn’t care how much you know until they know how much you care”. – Damon Richards

This could not be more true of our philosophy.  While you know that Imperial Systems custom-designs and manufactures the best dust collectors in the industry, you should also know that we  have a dedicated aftermarket team ready to assist you. Whether you need spark traps, replacement airlock parts, or new DeltaMAXXTM filters, our team will be with you all the way.  From finding the right part to making sure you’re satisfied with your order.

When you work with Imperial Systems, you’re not just a number, you are a priority! One of our aftermarket customer service professionals will manage your account, and will make sure you always receive a prompt, personal, and helpful response to all of your needs. You’ll always know exactly who to call.  You won’t have to explain what you need every time you call us because we already know who you are!

Here are a just a few of our aftermarket professionals committed to providing you with the best service in the industry.

Aftermarket customer service team

Rebecca, Justin, and Patrick

When you call us for your filters or other aftermarket needs, one of us will be there, in person, ready to return your calls, answer your questions, and solve your problems with the kind of personal attention your business deserves. You treat your customers like they matter. Come and work with the aftermarket sales team who treats you like YOU matter.  Call today at 800-918-3013!

 

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DUST CONTROL FAILURES:  WHAT IS THE COST?

DUST CONTROL FAILURES: WHAT IS THE COST?

Ever wonder how much facilities like yours might be paying when they don’t have proper dust control?

Abrasive & Shot Blasting

When a facility doesn’t have proper dust control equipment installed, or when they fail to protect their workers from welding fumes or combustible dust, fines from OSHA may be in your future. Since March of 2016, numerous fines OSHA have been handed out for respiratory hazard violations:

  • A cement company in Ohio is looking at a $92,000 fine for violations that include silica dust exposure
  • A company’s abrasive blasting process without proper air filtration resulted in a $121,000 fine for exposing workers to airborne lead
  • Fines for a power equipment manufacturer may total $77,000 for violations including failure to evaluate dust hazards
  • A pallet manufacturer is facing $152,000 in fines for safety hazards including combustible dust build-up
  • Exposing workers to lead and cadmium dust at seven times the permissible limit will cost a Pennsylvania foundry $42,000
  • A minerals company that failed to provide proper air quality and dust control exposed workers to lead and arsenic, which may cost them $106,000

Is your dust collection system ensuring you don’t face these kinds of fines? Imperial Systems can help! Our custom-designed dust control systems will help keep your facility and your employees safe.  Call one of our knowledgeable team members today to learn more! 800-918-3013.

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Cheap Replacement Filters: The Real Cost

Cheap Replacement Filters: The Real Cost

Cheap replacement filters can come at a cost.  A Pennsylvania company specializing in polishing and plating tools, molds, and dies found out how much difference the right filter can make.

On a tight budget, they searched  for a filter that could handle not only their metal dust but also the oily residue that was pulled into the system with it.  They purchased the least expensive filter they could find. The real cost of that decision?  The company ended up changing their filters three or more times a year, costing them money not just for the filters, but for the down time and maintenance required to change them so frequently.

They needed a better solution.  An Imperial Systems aftermarket professional was able to work with them to determine that a DeltaMAXXTM nanofiber filter might give them the improved durability and filter life that they needed.  After they installed these new filters, the company was more than satisfied.

“Our cost in filters and down time are at their lowest,” a company representative stated. “Now we have filters in our dust collectors that last four times longer.”

Top-Dust-Collector-Replacement-Filter

Cheap replacement filters that are of poor quality only costs you more in the long run.  Imperial Systems is  proud to help numerous companies just like this one find the right replacement filter to meet their needs! Whether it’s our DeltaMAXXTM nanofiber fire retardant media, spunbond media with PTFE coating for the most extreme demands of pulse-cleaning efficiency, or any other special needs you might have, we can help. Our aftermarket service specialists will talk to you about your process, your current system, and any issues you might be having. Their job is to find the answers you need quickly to ensure your returning business.

No matter what type of dust collector system you have installed, the Imperial Systems Aftermarket team will find the best filter replacement solution.  Call today to find out more  at 800-918-3013!

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Aftermarket Customer Service Matters

Weld Fumes and Dust Exposure Risks

Weld fumes and metal dust exposure limits aren’t usually something a manufacturer thinks about when in production.  Do you know what the limits are? While most people probably don’t have time to memorize the numbers, here’s a quick test:

Which metal in the following list is the most dangerous as far as exposure time?

  1. Chromium
  2. Nickel
  3. Aluminum
  4. Zinc
  5. Manganese

How well did you think you did?

All of these metals can be found in welding and metal working dust and fumes. Aluminum irritates the respiratory system. Nickel not only irritates the respiratory system, but also the eyes and skin. Manganese is an irritant, but can also cause central nervous system problems and damage the nerve cells.

industrial fume extraction

If you guessed Chromium, you were correct!  This metal has the lowest exposure tolerances in dust and fumes.  Hexavalent chromium is known to increase the risk of cancer even with limited exposure. It also causes immediate damage to eyes, lungs, and skin. Even worse, hexavalent chromium is found in chrome alloys, including stainless steel.  Welding or cutting these alloys without proper fume and dust collection equipment puts your workers at risk of exposure.

Even if hexavalent chromium isn’t among your weld fumes worries, manganese and other metals commonly found in welding materials are still a hazard. Some alloys contain dangerous metals like beryllium, cobalt, or cadmium.  More information on the hazards of metal dust and weld fumes can be found here:  OSHA FACTS

Find out HERE how a dust collection system designed by Imperial Systems can protect your workers from all of these harmful metals. Protect your business from citations and fines by calling 800-918-3013!

Related blog post: Welding Fumes and Cancer: The New Research Will Surprise You

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Aftermarket Customer Service Matters

DUST COLLECTION FILTERS INVISIBLE DAMAGE

Your dust collection filters may look fine. Sure, you’ve been using the same ones for a while. Maybe you take them out and clean them. But would you be able to tell if they were damaged or worn out?

powder test 1There may be damage to your dust collection filters that you can’t see. These pictures show the results of a real test conducted on filters inside a working dust collector. Fluorescent powder is added to the dirty air entering the collector. The collector filters this powder just like any other airborne dust. The powder goes everywhere your dust normally goes:

What the test really shows, though, is whether the powder is going where it shouldn’t be going: through holes or leaks in your cartridges and into the clean air system. An ultraviolet light will make the powder glow and will reveal leaks you didn’t know were there:

powder test 2

Leaks compromise your dust collector’s efficiency and allow contamination of your clean air. Everywhere you see the test powder inside these filters, a leak has allowed it to get through the filter when it shouldn’t. This colored powder goes through the same holes your dust is going through, back into the clean air stream.

dust collection filters

Dust collection filters can develop holes and leaks over time as a result of attempts to manually clean them. You may not be able to see the leaks, but as this test shows, they may still be there. Replacing filters regularly is a way to keep your system running more efficiently and keep your air cleaner. While keeping old or worn-out filters in service may seem like a money-saving measure, you won’t save money in the long run if you’re using damaged, leaking filters.  Contact Imperial Systems today at 800-918-3013 to find out more about testing, DeltaMAXXTM replacement filters, and dust collector repair and maintenance services!

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Cheap Replacement Filters: The Real Cost

Minimize The Risk of Thermal Spraying

The metalworking industry is compromised many different aspects of metal fabrication encompassing welding, thermal spraying, sanding and shot blasting, and plasma cutting. Thermal spraying is is used for repairing damaged surfaces, temperature/oxidation protection, corrosion protection, crankshaft reconditioning and conditioning, and altering thermal conductivity. The process of thermal spraying  comes in many applications from cold spraying, plasma spraying, wide arc spraying, high velocity oxygen fuel spraying, and warm spraying. While there may be variations in the applications of thermal spraying they all have similar risks.

High-Velocity-Oxy-Fuel-SprayingBecause the process of thermal spraying involves the atomization of molten metals, this produces large amounts of combustible dust and toxic fumes according to the publication of the Fabricators & Manufacturers Association, Intl. Other dangers involved with warm spraying are the fine metal particles that are possibly pyrophoric and can be very harmful when accumulated in the body, and the constant inhalation of highly toxic metal dust particles. The constant exposure to these fumes and vapors can produce serious respiratory diseases such as a coughs, pulmonary edema, asthma, or contact dermatitis. Some metals that are used such as nickel, chromium, or cobalt are considered to be potentially carcinogenic to humans.

In order to avoid or limit any of these hazards, there are certains standards and guidelines set  by the Occupational Safety and Health Administration. Safety being the priority, OSHA suggests your metalworking facility be fitted with the appropriate dust and fume extraction system to avoid any explosions and reduce metal fabricators exposure to metal air pollutants.

The Solution to Thermal Spraying Hazards

Imperial Systems CMAXX™ Dust Collector System can provide your metalworking facility with the protection it needs because our dust collector systems are designed for our DeltaMAXX™ Replacement Cartridge Filters. Our DeltaMAXX™  Replacement Cartridge Filters have the longest filter lifer, provide you with a greater cost in savings, and the cleanest air for your facility.  Here are more outstanding features the CMAXX™ Dust Collector System can provide for your metal facility:

  • Vertical cartridge design for a longer filter life.
  • 100% Total pulse distribution.
  • Best in class internal velocities.
  • Increased cleaning power with an energy efficient and high-performance manifold mounted pulse valves.
  • 15 Year manufacturer warranty
  • 10% More filter media than other same-sized vertical cartridge collectors.

At Imperial Systems, we know the hazards that metalworkers face each day, and we continue to go above and beyond the standards set by OSHA and the NFPA.  

Contact us today, and let us help you get fitted with the CMAXX™ Dust Collector System to combat the hazards of thermal spraying.

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